Moroccanoil Reviews

Moroccanoil.com's popularity stems from its argan oil-infused products, with the Moroccanoil Treatment being a fan favorite. This flagship product is available in original and light formulations, catering to different hair types. Other popular items include the Hydrating Shampoo and Conditioner, Intense Hydrating Mask, and Curl Defining Cream. For styling, the Hydrating Styling Cream and Luminous Hairspray are sought after for their effectiveness and the luxurious finish they provide. The brand also offers a Hair & Body Fragrance Mist for a signature scent experience. Moroccanoil's commitment to quality and the sensory appeal of their products contribute to their high customer satisfaction and repeat purchases.

At Moroccanoil.com, customers can use gift cards to pay for their initial purchase. However, for recurring subscriptions, a gift card cannot be used. Customers will be prompted to provide an additional payment method when signing up for a subscription order. This ensures that all subsequent charges are handled smoothly, even if the gift card cannot cover the entire cost or is no longer valid.

Moroccanoil.com offers free shipping on all US orders, excluding Alaska and Hawaii, where a $35 flat rate applies. Orders typically require 1–2 business days for processing, with shipping taking an additional 2–5 business days. For Alaska and Hawaii, shipping takes approximately 3 weeks. Express shipping is available for a $14.99 fee, with orders placed by 1:30 p.m. Eastern Time on business days shipped the same day. Orders placed after this time or on weekends and holidays will ship the next business day, and delivery takes about 2 business days. However, express shipping is not available for orders containing aerosol products.

Regarding returns, if unsatisfied with a purchase from Moroccanoil.com, returns are accepted within 30 days of receipt. To initiate a return, contact is required via the contact page with the order number, products to return, and the reason for the return. Returns within the continental US are free for Moroccanoil Rewards members. Non-members will have a shipping and handling fee deducted from their refund. Refunds are processed within 14 business days and credited to the original payment method. Products must be returned to Moroccanoil.com and cannot be returned to a salon or other authorized account. For purchases made through other retailers, the retailer's return policy applies.

The Moroccanoil Rewards program is designed to offer exclusive benefits and rewards to its members. Upon creating an account, members are automatically enrolled in the "Original" tier and can start earning points. These points can be redeemed for free products or discounts on orders. To redeem points for a free product, members need to visit the Rewards page and select from the "Redeem for Products" section, ensuring they have at least one item in their bag for redemption. The program aims to reward loyal customers and is currently available only to US customers.